Helpdesk & service
Maximize customer retention with minimal effort.

moduleclouds

Helpdesk & service Module Applications

web portál
Web portál
organizace akcí
Organizace akcí
věrnostní program
Věrnostní program
Servis & Zápůjčky
Servis & Zápůjčky
planet
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Each module contains basic and advanced functions that fall into different price editions.

See the Pricing for more information.

contacts

Web Self-Care Portal

  • The customer simply logs in to the website

  • The customer can create an order from the products and services you offer on the e-shop and manage everything they need on the portal.

  • Views their offers, orders, helpdesk tickets, and invoices

  • Can communicate with support or sales department via chat or by sending a system message.

Helpdesk & Support

  • Define an SLA for each customer

  • Communicate quickly and efficiently with VoIP and chat integration

  • Optimized operator/technician assignment based on current workload or historical communication

  • Create follow-up actions, whether it's a follow-up, new order, complaint resolution or service request

  • Have all the necessary ticket and client information in one place

crm app
crm app

Servis & Loans

  • Plan work for your technicians within regular service interventions

  • You can also handle clients with urgent requests for paid service or repair

  • Your technicians will open the application in the field, take photos of everything they need and upload photos or documents for the given record

  • They will report the hours worked, which you can then easily invoice the client in the case of paid service

  • If it is a service during the warranty period, you will have an overview of the amount of work reported and the workload of people in reporting

  • Record the loans of your goods in the application and manage payments for loaned products.

Loyalty Programs & Events

  • Sort your customers into groups automatically

  • Set benefits, promotions, membership cards, and discounts

  • Manage corporate training and events

  • Organize and publish public events online

  • Events can be free or paid - all in one application

crm app

See more modules

  1. CRM
    CRM

    Track business opportunities and turn leads into customers easily.

  2. E-commerce
    E-commerce

    Sell your products online on an interconnected platform.

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Your call center operator knows why the customer is calling before picking up the phone!
Only 25% of companies use omnichannel communication, even though it causes 28% better customer retention.