Helpdesk a servis
Maximalizujte retenci zákazníků za minimálního úsilí.
Maximalizujte retenci zákazníků za minimálního úsilí.
;}.cls-2{fill:url(%23gradient12);}%3c/style%3e%3clinearGradient%20id='gradient16'%20x1='337.56'%20y1='45.83'%20x2='337.56'%20y2='18.88'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%234a2074'/%3e%3cstop%20offset='1'%20stop-color='%23673d91'/%3e%3c/linearGradient%3e%3clinearGradient%20id='gradient12'%20x1='336.74'%20y1='84.39'%20x2='336.74'%20y2='4.24'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%23542583'/%3e%3cstop%20offset='1'%20stop-color='%23673d91'/%3e%3c/linearGradient%3e%3c/defs%3e%3ctitle%3ebackgr_crm%3c/title%3e%3cpath%20class='cls-1'%20d='M111,95.27a32.26,32.26,0,0,0-.21-3.7,25.55,25.55,0,0,0,20-9.85,41.86,41.86,0,0,0,44,1.22A39.55,39.55,0,0,0,188.19,98.7H232.5a39.31,39.31,0,0,0,17.19-32.52c0-.42,0-.84,0-1.26a24,24,0,0,0,4.51.44,23.53,23.53,0,0,0,22.91-18.18,21.27,21.27,0,0,0,23.63,2.36,14.14,14.14,0,0,0,23.33.55,16.46,16.46,0,0,0,26.1-13.33,8.39,8.39,0,0,0,2.72.46,8.48,8.48,0,0,0,8.47-8.48,8.27,8.27,0,0,0-.28-2.12,8.69,8.69,0,0,0,1.45.13,8.51,8.51,0,0,0,4.09-1l.15.12-.06-.18.36-.22a8.48,8.48,0,0,0,13.65,3.75,6.56,6.56,0,0,0,9.42.82,8.21,8.21,0,0,0,14-3.55,4.58,4.58,0,0,0,.53,0,6.54,6.54,0,0,0,4.61-1.89,6.57,6.57,0,0,0,11,2.65A8.44,8.44,0,0,0,427,30.59l.33,0a8.48,8.48,0,0,0,8.27,6.65,8.38,8.38,0,0,0,2.71-.46A16.47,16.47,0,0,0,464.4,50.09a14.13,14.13,0,0,0,23.32-.55,21.27,21.27,0,0,0,23.63-2.36,23.54,23.54,0,0,0,22.92,18.18,24,24,0,0,0,3.3-.24,31.92,31.92,0,0,0,1.8,8A39.35,39.35,0,0,0,556,98.7h83.24a12.59,12.59,0,0,0-10.08-20.15,12.33,12.33,0,0,0-3,.38,19.72,19.72,0,0,0-17.88-12.56,19.73,19.73,0,0,0-7.35-12.06,32.22,32.22,0,0,0-44.83-21.4,23.52,23.52,0,0,0-37.88-8.25,21.29,21.29,0,0,0-41.45,3c-.28,0-.56,0-.85,0a14,14,0,0,0-6.45,1.56A16.46,16.46,0,0,0,443.19,25a8.47,8.47,0,0,0-7.61-4.76h-.3a8.49,8.49,0,0,0-15.51-2.67,6.59,6.59,0,0,0-8.84.34,6.57,6.57,0,0,0-12-1.26,8.16,8.16,0,0,0-9.41,2.91,6.55,6.55,0,0,0-6.7-.41,8.46,8.46,0,0,0-12.23-3.58,8.49,8.49,0,0,0-16.28,4.79,8.4,8.4,0,0,0-9,4.63A16.47,16.47,0,0,0,319,29.23a14,14,0,0,0-6.45-1.56c-.28,0-.57,0-.85,0a21.28,21.28,0,0,0-41.44-3,23.53,23.53,0,0,0-38.1,8.78,39.35,39.35,0,0,0-39.56-2.39,41.91,41.91,0,0,0-80.32,9.34c-.57,0-1.14-.07-1.73-.07A25.62,25.62,0,0,0,85,63.68a32.24,32.24,0,0,0-29.63,9.44A18,18,0,0,0,35.33,98.7h75.46A32.41,32.41,0,0,0,111,95.27Z'/%3e%3cpath%20class='cls-2'%20d='M657.06,91.71a12.49,12.49,0,0,0-6.34,1.72,17.52,17.52,0,0,0-14.08-7.07,17.35,17.35,0,0,0-3.4.34A17.53,17.53,0,0,0,618.69,79a17.11,17.11,0,0,0-3.45.35A26.15,26.15,0,0,0,588.2,68a27.89,27.89,0,0,0-14.64-9.22c-5.91-1.46-13-1.26-18.6,1.21a11.66,11.66,0,0,0-4.89-6.3A10.58,10.58,0,0,0,542.65,52a13.42,13.42,0,0,0-9.11-7.88,13.69,13.69,0,0,0-11.91,2.49A26.42,26.42,0,0,0,502.68,39a25.45,25.45,0,0,0-18.23,8.29,13.69,13.69,0,0,0-8.25-5,13.12,13.12,0,0,0-9.21,2.1c-1.52-1.59-4.57-2.33-6.45-1.21a15.74,15.74,0,0,0-8.34-10,15.35,15.35,0,0,0-12.9.06c-.05-1.92-2.61-4-4.41-3.33a6.19,6.19,0,0,0-2.9-5.94,6.79,6.79,0,0,0-7,.07,6.06,6.06,0,0,0-4.25-1.31,8.68,8.68,0,0,0-4.29-1.23,8.73,8.73,0,0,0-11.77-1.33,8.77,8.77,0,0,0-14.05,4.73,8.69,8.69,0,0,0-6-2.36l-.42,0a8.76,8.76,0,0,0-17,.19,5.87,5.87,0,0,0-3,1.28,6.79,6.79,0,0,0-7-.07,6.18,6.18,0,0,0-2.91,5.94c-1.8-.64-4.35,1.41-4.4,3.33a15.37,15.37,0,0,0-12.91-.06,15.72,15.72,0,0,0-8.33,10c-1.89-1.12-4.94-.38-6.46,1.21a13.09,13.09,0,0,0-9.2-2.1,13.66,13.66,0,0,0-8.25,5A25.45,25.45,0,0,0,286.58,39a26.42,26.42,0,0,0-18.95,7.61,13.71,13.71,0,0,0-11.92-2.49,13.4,13.4,0,0,0-9.1,7.88,10.57,10.57,0,0,0-7.42,1.69,11.63,11.63,0,0,0-4.9,6.3c-5.56-2.47-12.68-2.67-18.6-1.21a27.89,27.89,0,0,0-15.07,9.75,27.61,27.61,0,0,0-22.32-4.8,29.24,29.24,0,0,0-17.5,11,34.83,34.83,0,0,0-50.12,8.59,20,20,0,0,0-27.65.3,18.49,18.49,0,0,0-30.47-1.17A18.07,18.07,0,0,0,50,82.25a18.48,18.48,0,0,0-15.18,7.94,15.08,15.08,0,0,0-16.37,5.92A15.07,15.07,0,0,0,5.15,98.7H668.33A12.58,12.58,0,0,0,657.06,91.71Z'/%3e%3c/svg%3e)
Aplikace v modulu Helpdesk a servis
'/%3e%3cpath%20class='cls-1'%20d='M45.8,27a.68.68,0,0,0-.7.7V35H12.7V27.7a.7.7,0,0,0-1.4,0v7.6a1.11,1.11,0,0,0,1.1,1.1H45.3a1.11,1.11,0,0,0,1.1-1.1V27.7A.56.56,0,0,0,45.8,27Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M45.4,15.2h-33a1.11,1.11,0,0,0-1.1,1.1v7.6a.7.7,0,1,0,1.4,0V16.6H45v7.3a.7.7,0,0,0,1.4,0V16.3A1,1,0,0,0,45.4,15.2Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M17.2,25.6h0a.84.84,0,0,0,.7-.4l1.2-2.6,1.3,2.6a.67.67,0,0,0,.7.4,1,1,0,0,0,.7-.4l1.9-3.9a.76.76,0,1,0-1.4-.6l-1.2,2.6-1.3-2.6a.67.67,0,0,0-.7-.4,1,1,0,0,0-.7.4l-1.2,2.6-1.3-2.6a.74.74,0,1,0-1.3.7l2,3.9C16.6,25.4,16.9,25.6,17.2,25.6Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M31,25.6h0a.84.84,0,0,0,.7-.4l1.9-3.9a.76.76,0,1,0-1.4-.6L31,23.1l-1.3-2.6a.67.67,0,0,0-.7-.4,1,1,0,0,0-.7.4l-1.2,2.6-1.3-2.6a.74.74,0,1,0-1.3.7l2,3.9a.67.67,0,0,0,.7.4,1,1,0,0,0,.7-.4l1.2-2.6,1.3,2.6A.74.74,0,0,0,31,25.6Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M42.2,20.5,41,23.1l-1.3-2.6a.67.67,0,0,0-.7-.4,1,1,0,0,0-.7.4L37,23.1l-1.3-2.6a.74.74,0,0,0-1.3.7l2,3.9a.67.67,0,0,0,.7.4,1,1,0,0,0,.7-.4L39,22.5l1.3,2.6a.67.67,0,0,0,.7.4h0a1,1,0,0,0,.7-.4l1.9-3.9a.73.73,0,0,0-.4-1A.78.78,0,0,0,42.2,20.5Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M15.1,33.5H24a.79.79,0,0,0,.8-.8A.71.71,0,0,0,24,32H15.1a.79.79,0,0,0-.8.8A.71.71,0,0,0,15.1,33.5Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M28.7,29.9a.8.8,0,1,0,0-1.6H18.2a.8.8,0,1,0,0,1.6Z'%20transform='translate(-4.5%20-12.2)'/%3e%3cpath%20class='cls-1'%20d='M14.6,29.7a.73.73,0,1,0-.2-.5A.65.65,0,0,0,14.6,29.7Z'%20transform='translate(-4.5%20-12.2)'/%3e%3c/svg%3e)
'/%3e%3cpath%20class='cls-1'%20d='M17.8,19.76A1.2,1.2,0,1,0,19,21,1.22,1.22,0,0,0,17.8,19.76Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M21.5,19.76A1.2,1.2,0,1,0,22.7,21,1.29,1.29,0,0,0,21.5,19.76Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M48.6,16.16H11.5a2.26,2.26,0,0,0-2.3,2.3v25.2A2.26,2.26,0,0,0,11.5,46H48.6a2.26,2.26,0,0,0,2.3-2.3V18.46A2.26,2.26,0,0,0,48.6,16.16Zm0,28.5H11.5a1,1,0,0,1-1-1V25.36H38A.7.7,0,0,0,38,24H10.5v-5.6a1,1,0,0,1,1-1H48.6a1,1,0,0,1,1,1v5.5H43a.7.7,0,0,0,0,1.4h6.6v18.4A1.08,1.08,0,0,1,48.6,44.66Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M18.2,26.86H14.6A2.11,2.11,0,0,0,12.5,29v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1V29A2.05,2.05,0,0,0,18.2,26.86Zm.8,5.6a.79.79,0,0,1-.8.8H14.6a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M26.8,26.86H23.2A2.11,2.11,0,0,0,21.1,29v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1V29A2.05,2.05,0,0,0,26.8,26.86Zm.8,5.6a.79.79,0,0,1-.8.8H23.2a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M35.4,26.86H31.8A2.11,2.11,0,0,0,29.7,29v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1V29A2.11,2.11,0,0,0,35.4,26.86Zm.7,5.6a.79.79,0,0,1-.8.8H31.7a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M43.9,26.86H40.3A2.11,2.11,0,0,0,38.2,29v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1V29A2.05,2.05,0,0,0,43.9,26.86Zm.8,5.6a.79.79,0,0,1-.8.8H40.3a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M18.2,35.46H14.6a2.11,2.11,0,0,0-2.1,2.1v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1v-3.6A2.05,2.05,0,0,0,18.2,35.46Zm.8,5.6a.79.79,0,0,1-.8.8H14.6a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M26.8,35.46H23.2a2.11,2.11,0,0,0-2.1,2.1v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1v-3.6A2.05,2.05,0,0,0,26.8,35.46Zm.8,5.6a.79.79,0,0,1-.8.8H23.2a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M35.4,35.46H31.8a2.11,2.11,0,0,0-2.1,2.1v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1v-3.6A2.11,2.11,0,0,0,35.4,35.46Zm.7,5.6a.79.79,0,0,1-.8.8H31.7a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M43.9,35.46H40.3a2.11,2.11,0,0,0-2.1,2.1v3.6a2.11,2.11,0,0,0,2.1,2.1h3.6a2.11,2.11,0,0,0,2.1-2.1v-3.6A2.05,2.05,0,0,0,43.9,35.46Zm.8,5.6a.79.79,0,0,1-.8.8H40.3a.79.79,0,0,1-.8-.8v-3.6a.79.79,0,0,1,.8-.8h3.6a.79.79,0,0,1,.8.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M17.2,29.26l-1.3,1.5-.3-.3a.64.64,0,1,0-.9.9l1.3,1.3,2.2-2.6a.63.63,0,0,0-.1-.9A.64.64,0,0,0,17.2,29.26Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M25.8,29.26l-1.3,1.5-.3-.3a.64.64,0,0,0-.9.9l1.3,1.3,2.2-2.6a.64.64,0,1,0-1-.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M34.3,29.26,33,30.76l-.3-.3a.64.64,0,1,0-.9.9l1.3,1.3,2.2-2.6a.63.63,0,0,0-.1-.9A.65.65,0,0,0,34.3,29.26Z'%20transform='translate(-9.2%20-16.16)'/%3e%3cpath%20class='cls-1'%20d='M25.8,37.86l-1.3,1.5-.3-.3a.64.64,0,0,0-.9.9l1.3,1.3,2.2-2.6a.64.64,0,1,0-1-.8Z'%20transform='translate(-9.2%20-16.16)'/%3e%3c/svg%3e)
'/%3e%3cpath%20class='cls-1'%20d='M23.45,24.87a2.4,2.4,0,1,0,2.4,2.4A2.41,2.41,0,0,0,23.45,24.87Z'%20transform='translate(-1.49%20-1.49)'/%3e%3cpath%20class='cls-1'%20d='M24.15,7.22h-1.4a1.88,1.88,0,0,0-1.53.91,3.57,3.57,0,0,0-.56,2.17l.59,9.41c.08,1.56,1,2.79,2.2,2.79s2.11-1.23,2.19-2.78l.6-9.43a3.55,3.55,0,0,0-.56-2.16A1.88,1.88,0,0,0,24.15,7.22Z'%20transform='translate(-1.49%20-1.49)'/%3e%3c/svg%3e)
Každý modul obsahuje základní i pokročilé funkce, které spadají do různých cenových plánů.
Samoobslužný portál
Zákazník se jednoduše přihlásí na webu
Zákazník si dokáže vytvořit objednávku z vámi nabízených produktů a služeb na eshopu a spravovat si vše potřebné na portálu
Prohlíží své nabídky, objednávky, tickety i faktury
Dokáže komunikovat s podporou nebo s obchodním oddělením díky chatu nebo odesláním systémové zprávy
Helpdesk & Podpora
Nastavte SLA pro každého zákazníka
Komunikujte rychle a efektivně díky přímé komunikaci přes chat pod daným ticketem
Optimalizované přidělení operátora/technika na základě aktuálního vytížení nebo historické komunikace
Vytvářejte navázané kroky ať už je to followup, nová objednávka, vyřešení reklamace nebo objednání servisního zásahu
Mějte všechny potřebné informace k tiketu a klientovi na jednom místě
Servis & Zápůjčky
Plánujte práci pro vaše techniky vrámci pravidelných servisní zásahů
Dokážete odbavit i klienty s urgentním požadavkem na placený servis nebo opravu
Vaši technici si aplikací otevřou v terénu, nafotí vše potřebné a nahrají fotky anebo doklady k danému záznamu
Vykáží odpracované hodiny, které pak snadno vyfakturujete klientovi v případě placeného servisu
Pokud se jedná o servis v záruční době, budete mít přehled o množství vykázané práce a vytížení lidí v reportingu
Evidujte v aplikaci zápůjčky vašeho zboží a spravujte platby za zapůjčené produkty.
Věrnostní programy & Eventy
Automaticky třiďte své zákazníky do skupin dla vlastní parametrizace
Nastavte benefity, promo akce, členské karty nebo slevy
Spravujte firemní školení, workshopy a eventy
Organizujte a publikujte akce pro veřejnost online
Eventy mohou být zdarma anebo placené - vše v jedné aplikaci
Prohlédněte si další moduly
Prohlédněte si další moduly
'/%3e%3cpath%20class='cls-1'%20d='M26.45,26.89,23,23.45,26.44,20a1.1,1.1,0,0,0,0-1.56l-.11-.11a1.12,1.12,0,0,0-1.56,0l-4.32,4.33a1.11,1.11,0,0,0-.14,1.38.65.65,0,0,0,.15.18l4.32,4.33a1.12,1.12,0,0,0,1.56,0l.11-.11A1.1,1.1,0,0,0,26.45,26.89Z'%20transform='translate(-2.58%20-2.58)'/%3e%3c/svg%3e)
'/%3e%3cpath%20class='cls-1'%20d='M20.45,26.89l3.44-3.44L20.46,20a1.1,1.1,0,0,1,0-1.56l.11-.11a1.12,1.12,0,0,1,1.56,0l4.32,4.33a1.11,1.11,0,0,1,.14,1.38.65.65,0,0,1-.15.18l-4.32,4.33a1.12,1.12,0,0,1-1.56,0l-.11-.11A1.1,1.1,0,0,1,20.45,26.89Z'%20transform='translate(-2.58%20-2.58)'/%3e%3c/svg%3e)